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Admin/Reception Optical Assistant Apprentice

Mobile Healthcare LTD · Woodford Green · posted 24 August 2026

Wage
£14,560 a year
Hours
35 hours a week
Duration
1 Year 9 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
22 September 2026
Closing date
21 September 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments
  • Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency
  • Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations
  • Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details
  • Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment
  • Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow
  • Problem Solving: Address patient concerns or queries promptly and professionally

Your training

  • Business Administrator Level 3
  • End Point Assessment
  • Work-Based Training
  • Functional Skills (if necessary)

Where it leads

  • Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation

About Mobile Healthcare LTD

The Eye Clinic has a reputation for exceptional eye care. With state-of-the-art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service. ​ Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes.

Things to consider

Why Join Us? We offer a supportive working environment with opportunities for development. If you’re passionate about delivering outstanding customer care and want to grow in a dynamic team.

Personal Qualities Required: 

  • Well spoken
  • Excellent telephone manner
  • Knowledge of MicroSoft Office is essential
  • Personal presentation is of most importance

Skills they're looking for

Communication skillsIT skillsOrganisation skillsCustomer care skillsProblem solving skillsTeam workingConfidence with customersProfessionalismFlexibility & Adaptability

Entry requirements

  • GCSE English (grade 9-3 A*-D) — essential
  • GCSE Mathematics (grade 9-3 A*-D) — essential
  • Knowledge of MicroSoft Office Applications (grade Experience) — essential
  • Customer Service Experience (grade Previous) — desired

Where you'll work

  • 449 HIGH ROAD, WOODFORD GREEN, IG8 0XE

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