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AI & Digital Support Apprentice

Brash Solutions LTD · North Bridge Road · posted 10 July 2026

Wage
£18,000 a year
Hours
40 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Data technician (level 3)
Starts
14 August 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Be a friendly face of IT while users are experiencing problems
  • Taking requests from users via email, ticketing system and telephone
  • Adhere to challenging SLA requirements, logging full details of time and work undertaken
  • Completing initial troubleshooting in a timely manner
  • Monitor the support ticket system for incidents requiring escalation or urgent attention
  • Build and maintain desktop/laptop PCs/Macs and Windows Servers
  • Follow and apply IT policies and procedures applicable to each client
  • Help and advise on digital and AI requirements from clients
  • Diagnose and resolve hardware and software faults
  • System health checks
  • Software and app support

Your training

Why choose AI & Digital Support?

This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.

  • Accelerate AI adoption
  • Streamline productivity
  • Champion innovation

The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprentices will learn to use a variety of tools and technologies, including:

  • Microsoft 365
  • Microsoft Copilot
  • SaaS (Software as a Service) applications

Where it leads

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About Brash Solutions LTD

Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers.

 

Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client’s needs and building strong relationships.

Skills they're looking for

Communication skillsIT skillsCustomer care skillsProblem solving skillsTeam working

Entry requirements

  • GCSE 3 of any subject (grade 4+ (A* - C)) — essential
  • GCSE Maths & English (grade 3+ (D or above)) — essential

Where you'll work

  • SUITE S 18-20 18-20, AUDLEY HOUSE, NORTH BRIDGE ROAD, BERKHAMSTED, HP4 1EH

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