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Apprentice Business Administrator

Eco Happy Limited · Wakefield · posted 25 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
2 November 2026
Closing date
25 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Key Responsibilities

  • Supporting the administration of customer installations across boilers, air conditioning, solar and battery products.
  • Updating customer and job information accurately across our internal systems.
  • Helping prepare jobs before installation and checking that required information and documentation is available.
  • Communicating with customers by telephone and email.
  • Liaising with engineers, subcontractors and other members of the Eco Happy team.
  • Supporting the team with installation paperwork and completed job documentation.
  • Helping ensure customer finance and payment information is correctly recorded and progressed.
  • Assisting with customer queries and directing them to the appropriate person or department.
  • Monitoring outstanding administrative tasks and following them through to completion.
  • Supporting aftercare and post-installation administration.
  • Preparing and maintaining spreadsheets, reports and internal records.
  • Helping identify missing information or discrepancies and escalating these to the appropriate person.
  • Providing general administrative support across the business.
  • Learning and following Eco Happy's processes and procedures.
  • Contributing ideas about how our systems and processes could be improved.

Your training

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

 

Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

 

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Where it leads

The role offers long-term security and the opportunity to progress into a permanent position.

About Eco Happy Limited

Eco Happy is a fast-growing UK home improvement and renewable energy business specialising in boilers, air conditioning, solar PV and battery storage.

We pride ourselves on delivering a great experience for our customers while creating a positive, ambitious and supportive environment for our team.

As the business continues to grow, we're looking for a Business Administration Apprentice who wants to start their career in a busy commercial environment and gain experience across different areas of a growing company.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam workingInitiativeFriendly & confidentReliable & punctualQuick to learn systemsTelephone confidentGood written skillsPositive attitudeTime managementMicrosoft Office skills

Entry requirements

  • GCSE 3 more other than English and Maths (grade A*-C/ 9-4) — essential
  • GCSE English (grade A*-C/ 9-4) — essential
  • GCSE Maths (grade A*-C/ 9-4) — essential

Where you'll work

  • 100 Thornes Lane, Wakefield, WF2 7QX

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