Apprentice Commercial Support Coordinator – Burgess Hill

Account Management:

·       Coordinate Quarterly Service Review (QSR) meetings with existing customers.

·       Maintain regular communication with customers to ensure high levels of satisfaction.

·       Support contract renewals and customer retention activities.

·       Gather customer feedback and testimonials.

·       Identify opportunities for additional services and pass leads to the Business Development team.

·       Build strong, long-term customer relationships.

Contract Mobilisation:

·       Coordinate the mobilisation of new maintenance contracts.

·       Act as the link between the Sales and Operations teams to ensure a seamless customer handover.

·       Ensure all contract documentation and customer information is complete and accurate.

·       Track mobilisation progress and resolve issues where required.

·       Deliver a smooth onboarding experience for every new customer.

Commercial & Pricing Support:

·       Support the Business Development team with pricing planned maintenance contracts.

·       Prepare renewal quotations for existing customers.

·       Assist with project and quoted works pricing.

·       Produce professional quotations and supporting documentation.

·       Support tender submissions and commercial proposals.

CRM & Commercial Administration:

·       Maintain accurate customer records within Salesforce.

·       Create and manage customer sites and asset information.

·       Produce reports and dashboards to support the commercial team.

·       Manage commercial documentation.

·       Support pipeline management and sales administration.

General Support:

·       Handle inbound customer enquiries.

·       Coordinate customer meetings.

·       Support marketing initiatives where required.

·       Assist with commercial improvement projects.

·       Provide general administrative support to the Commercial team.

Your training

Training will be with Swarm Training, a national apprenticeship provider in the UK. The successful candidate will work towards a Level 4 Sales Executive apprenticeship which takes 15-18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor (on video - some face to face may be possible), with tasks assigned to be completed during those hours.

Where it leads

The company is passionate about developing people.

The successful candidate will receive structured training and exposure across every area of the commercial function, providing a clear pathway into future roles such as:

·       Commercial Account Manager

·       Customer Success Manager

·       Business Development Manager

·       Commercial Manager

You'll work alongside experienced professionals across Sales, Operations, Finance and Engineering, gaining valuable knowledge of the Facilities Management industry.

About Voltix Services LTD

Skills they're looking for

Where you'll work

• Unit 7, Stairbridge Court, Stairbridge Lane, Bolney, Haywards Heath, RH17 5PA

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