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Apprentice Customer Service Advisor - Steven Eagell Toyota - Ashford

Steven Eagell Limited · Ashford · posted 1 July 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Retailer (level 2)
Starts
14 September 2026
Closing date
31 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. 

Duties will include:

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

Your training

  • Level 2 Retailer Apprenticeship Standard 
  • Functional Skills if required

With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.

Residential training, all travel, and accommodation costs are covered by the employer. 

Where it leads

  • Once qualified, the right candidate can progress within the company

About Steven Eagell Limited

Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances

Things to consider

Once qualified, you will have a number of transferable skills. You may be expected to work Saturdays on a rota basis. Off the job training is on a residential basis.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE English & Maths (grade C/4 or above) — essential

Where you'll work

  • The Crescent, Orbital Park, Ashford, TN24 0SN

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