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Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester

Steven Eagell Limited · Essex · posted 24 August 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
3 Years
Level
Intermediate (Level 2)
Standard
Retailer (level 2)
Starts
14 October 2026
Closing date
30 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The role of a Customer Service advisor is vital to the smooth running of the aftersales department. 

Duties will include:

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

Your training

If you are successful, you will be awarded:

  • Level 2 Retailer Apprenticeship Standard

Please Note: Off the job training is on a residential basis with 3 residential blocks and fortnightly 1-1 training.

All travel and, accommodation costs are covered by the employer.

Where it leads

Once qualified, the right candidate can progress within the company.

About Steven Eagell Limited

Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Northamptonshire, Staffordshire, Suffolk and the West Midlands.

Things to consider

Plus points: If you find people interesting, enjoy working with computers and related systems and enjoy a fast-paced, constantly challenging environment, you’ll love this job. Possible negative points: This is a sales and marketing role. It requires focus and an ability to work very well with people from a variety of backgrounds. You will be expected to work Saturdays on a rota basis.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE English & Maths (grade C/4 or above) — desired

Where you'll work

  • Axial Way, Colchester, Essex, CO4 5XD

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