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Apprentice Customer Service

Core Facility Services · Elland · posted 20 July 2026

Wage
£16,224 a year
Hours
39 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
31 August 2026
Closing date
10 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The duties of the role are:

The role, after training, will include administration, customer care and telesales duties, including some of the following areas:

  • Active telephone calling to customers, customer engagement and customer care
  • General administrative duties
  • Filing, photocopying and distribution of documents
  • Using Microsoft Packages
  • Inputting data
  • Deal courteously with visitors
  • Dealing with stationery/stock levels
  • Assisting all members of the team as required

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.

Your training

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.

Where it leads

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • Potential for full time employment on successful completion of the apprenticeship
  • Transferable skills that are invaluable in the wider world of work

About Core Facility Services

We begin by taking time to understand your business and objectives, then adapt our services to match. This allows us to develop strong, long-term relationships with our customers that ensure the right services are in place, at the right time. Every time. Add to this a friendly, experienced team, a willingness to overcome any challenge, and continuous investment in training and technology, and it’s easy to see why businesses already trust their facility services to us.

Things to consider

Check bus routes for travel on a daily basis

This is 100% office based

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingInitiativeNon judgementalKnowledge of Microsoft PackageFlexibleGood attendance record

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE IT (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • Orchard House, 1 Park Road, Elland, HX5 9HP

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