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Apprentice Customer Service Practitioner

Aico LTD · Oswestry · posted 22 October 2026

Wage
£15,600 to £24,784.50 a year
Hours
37.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 December 2026
Closing date
27 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Duties include:

  • Taking calls from wholesalers and clients - answering questions regarding product use, legislation - training to be provided
  • Providing external and internal customers with a market-leading service
  • Processing orders electronically
  • Providing support to the sales office manager when required
  • Undertaking general office administration such as answering the phone and dealing with enquiries
  • Providing administration support e.g. sending emails to clients
  • Record handling using our CRM system
  • Digitising client records
  • Data entry and report generation
  • Working with other departments to ensure smooth transitions of customer service departments

Your training

  • Level 2 Customer Service Practitioner standard

Desired qualifications:

  • The successful applicant should be numerate with a good grasp of the English language and will preferably have achieved grade 4 in GCSE Maths & English

Following enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor as well as a programme of training devised by the employer.

Where it leads

It is hoped that the successful applicant will continue to work permanently with Aico following completion of the apprenticeship (This will be dependent upon performance throughout the duration of the apprenticeship programme).

About Aico LTD

Aico Ltd is a UK market leader in fire and CO detection, pioneering new technologies and offering high quality smoke and Carbon Monoxide alarms. All alarms have been designed, developed and manufactured at their factory in Shannon, Ireland ensuring that Aico alarms meet UK standards and offer a wide range of sensor types to ensure every home is protected.

Things to consider

This vacancy is being managed by SBC Training on behalf of Aico. By submitting your application, you are consenting to allow SBC Training and Aico to contact you in connection with your application.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsTeam workingInitiativeExcellent timekeepingComfortable on the phone

Entry requirements

  • GCSE English (grade 4/C) — essential
  • GCSE Maths (grade 4/C) — essential

Where you'll work

  • AICO LTD, MAESBURY ROAD, OSWESTRY, SHROPSHIRE, SY10 8NR

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