Tailor CV
☰ Menu

← All apprenticeships

Apprentice Customer Service Practitioner

Carlac LTD · Whitehall Road Ind Est · posted 21 July 2026

Wage
£15,808 a year
Hours
38 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
31 August 2026
Closing date
18 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

This role is within our branch at Leeds, customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. The role reports to the Branch Manager, with high levels of communication, ownership of each task and teamwork being most important. This role is an opportunity to grow relationships within the team, suppliers and our customers.

Responsibilities:

  • Taking orders from customers over the phone and calling customers regarding orders
  • Advising customers on the best product for them
  • Working with the sales team to ensure high levels of customer service
  • Working with the Technical Team to learn product details and help with advising customers
  • Generating orders to suppliers for back orders and stock items
  • Processing and checking customer orders on the computer system and physically

Your training

Customer Service Practitioner Level 2.

Where it leads

Full-time permanent role on completion of apprenticeship, subject to performance.

About Carlac LTD

Carlac is a leading distribution company supplying Car refinish, Commercial vehicle refinish/builders and light industrial coating sectors, a family business running for over 55 years. Carlac supply a wide range of products from manufacturers around the world and all recognised brands with the different sectors. High service levels and certified training courses are available to Carlac customers. 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 9-4) — essential
  • GCSE Maths (grade 9-4) — desired

Where you'll work

  • UNITS 16-17, ASHFIELD WAY, WHITEHALL ROAD IND EST, LEEDS, LS12 5JB

Similar apprenticeships