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Apprentice Dental Receptionist - North Shield

Riverdale Tradeco Limited · North Shields · posted 24 July 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
14 August 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.

As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.

You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.

Key duties may include:

  • Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
  • Managing appointment bookings, amendments, and cancellations using the practice management system
  • Communicating clearly with patients regarding waiting times and upcoming appointments
  • Ensuring patients are welcomed and checked in efficiently upon arrival
  • Maintaining accurate and confidential patient records on the electronic patient database
  • Responding to emails and telephone enquiries promptly and professionally
  • Booking follow-up appointments and managing recall systems for routine check-ups
  • Contacting patients ahead of appointments with courtesy reminders
  • Supporting the practice team to ensure appointment schedules remain efficient and full
  • Processing payments and supporting administrative tasks within reception
  • Maintaining a clean, organised, and welcoming reception and waiting area
  • Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
  • Supporting the wider team to ensure the smooth day-to-day running of the practice
  • Building positive working relationships with dentists, nurses, and practice staff
  • You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey

Your training

Provided by Tempdent:

  • Level 2 Customer Service Practitioner Apprenticeship
  • Dental Receptionist specific training
  • Functional Skills (if applicable)
  • Flexible online delivery model
  • Induction and regular progress support

Where it leads

  • Possibility of a full time role after the completion of the Apprenticeship and progression within the practice

About Riverdale Tradeco Limited

Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.

Skills they're looking for

Administrative SkillsAttention to DetailCustomer Care SkillsInitativeIT SkillsNon judgementalOrganisational SkillsProblem Solving SkillsTeamworkingCommunication SkillsProfessionalismTelephone SkillsTime Management

Entry requirements

  • GCSE Maths and English (grade 4) — essential

Where you'll work

  • Unit 4, North Shields, NE29 8EQ

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