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Apprentice Medical Receptionist/Care Navigator

Drs Lilly and Partners · Co Durham · posted 26 August 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
21 September 2026
Closing date
18 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary, refer to the On Call Doctor.
  • Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with Practice protocol.
  • Take action on clinicians’ requests for further information/patient contact information, etc. (including computerised practice notes), ensuring completion of all associated paperwork.
  • Advise patients of relevant charges for private (non-general medical services) services, accept payment and issue receipts for the same.
  • Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms, etc.)
  • Process incoming and outgoing mail according to practice protocol.
  • Record actions taken in the patient record where appropriate or in accordance with practice protocols.

Any other administrative duties as necessitated by the needs of the practice.

Your training

The employer will fully support the candidate throughout the apprenticeship with a view to long-term employment on completion of the apprenticeship. 

Where it leads

This role is initially for a fixed term with a view to becoming permanent for the right candidate.

About Drs Lilly and Partners

Bridge End Surgery is a 3-partner practice, with 6 salaried GP’s, 1 Advanced Nurse Practitioner, 4 Practice Nurses, 1 HCA and a Reception and Admin team who look after the health needs of the local area.  We always ensure that our patients receive the very best care and service possible

Things to consider

  • Will be required to observe health & safety guidelines at all times.
  • Applicants will need to complete a DBS check.
  • Probationary period applies.

Skills they're looking for

Communication skillsTeam workingInitiativePunctualFlexible way of workingProactiveReliableEnthusiasticKeen to learn

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • BRIDGE END SURGERY, CHESTER LE STREET, CO DURHAM, DH3 3SL

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