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Apprentice Medical Receptionist

Mayflower Medical Centre · Harwich · posted 2 September 2026

Wage
£15,392 a year
Hours
37 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 October 2026
Closing date
19 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Day to day role responsibilities will include: 

  • Greet our patients with kindness and understanding
  • Answer the incoming calls swiftly
  • Offer guidance to our patients face to face as they present at the front desk
  • Use of multiple IT systems including our digital platform askmyGP and the EMIS clinical system,
  • Ensure clear and accurate entries are documented in our patients medical records.
  • Listen carefully and be understanding to our patients needs
  • Communicate well with colleagues
  • Build good relationships with colleagues
  • Complete all tasks to a high standard
  • Scanning documents accurately to medical records
  • Attend practice meetings as required
  • Keep your working area clear and tidy

Your training

  • The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
  • Delivered in the workplace via online training with Colchester Institute

Where it leads

  • The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route

About Mayflower Medical Centre

Mayflower Medical Centre is a large GP practice based in Harwich, Essex.  We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment. 

Our team is made up of our partner GP’s, Nurses, HCA’s, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager.

We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care.

We are extremely proud that our surgery was rated as ‘good’ in our most recent CQC inspection that took place in March 2022.  This is a reflection of the positive attitude and hard work of our team.

Things to consider

  • This role will involve spending long periods of time at a computer
  • A DBS check will be required and the cost of this will be covered by the practice

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatiencePhysical fitness

Entry requirements

  • GCSE maths and English (grade 9-2/A*-E) — essential

Where you'll work

  • 419 MAIN ROAD, HARWICH, CO12 4EX

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