Apprentice Medical Receptionist
Springfield Medical Centre · Warrington · posted 4 September 2026
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The Apprentice Medical Receptionist will work as part of the practice reception and administration team. They will receive full training and gradually take on more responsibility as their confidence and skills develop.
Their duties will include:
- Welcoming patients into the practice and providing a friendly, professional service.
- Answering telephone calls and dealing with patient enquiries.
- Booking, cancelling and rearranging appointments.
- Signposting patients to the most appropriate service or healthcare professional.
- Registering new patients and updating patient information.
- Using the practice computer systems, including SystmOne, to access and update records.
- Processing incoming and outgoing correspondence.
- Supporting clinicians and other members of the practice team with administrative tasks.
- Taking messages and passing information to the appropriate member of staff.
- Managing requests from patients in line with practice procedures.
- Scanning and filing documents accurately.
- Maintaining patient confidentiality and following GDPR and information governance requirements.
- Learning about NHS services and how a GP practice operates.
- Supporting the wider team with general administrative and reception duties.
As an apprentice, they will not be expected to know everything from day one. They will learn on the job, receive support from experienced colleagues and attend their apprenticeship training alongside their normal work.
Your training
The apprentice will receive a combination of on-the-job training within the GP practice and off-the-job training with the apprenticeship training provider.
The apprentice will work alongside experienced members of the reception and administration team, receiving supervised training and support to develop the knowledge and skills required for the role. Training will include patient communication, appointment booking, NHS processes, confidentiality and GDPR, use of practice systems, administration and customer service.
The apprentice will also attend off-the-job apprenticeship training with the training provider, with the frequency and arrangements agreed as part of the apprenticeship programme. Time will be provided during working hours to complete the required apprenticeship training and coursework.
Where it leads
On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Medical Receptionist role, subject to vacancies and satisfactory performance.
About Springfield Medical Centre
Springfields Medical Centre is a friendly and forward-thinking GP practice committed to providing high-quality, patient-centred healthcare to our local community. Our experienced team includes GPs, nurses, healthcare assistants, reception and administrative staff who work together to deliver a wide range of NHS primary care services.
We are a busy and supportive practice that values teamwork, respect, confidentiality and excellent patient care. We are committed to developing our staff and providing opportunities for learning and career progression.
The apprenticeship offers an excellent opportunity to gain practical experience within a professional NHS environment while working alongside an experienced team. The successful candidate will receive support and training to develop their skills and confidence and gain a good understanding of how a modern GP practice operates.
We are looking for someone who is enthusiastic, approachable and keen to learn, and who would enjoy becoming part of our friendly practice team.
Things to consider
The successful candidate will be required to complete a Disclosure and Barring Service (DBS) check before commencing the role.
Candidates must be able to provide appropriate proof of identity and eligibility to work in the UK.
As the role involves working directly with patients, applicants should be comfortable communicating with people from a wide range of backgrounds, both face-to-face and over the telephone.
Applicants must be able to maintain strict confidentiality when dealing with sensitive patient and practice information.
The role involves working in a busy healthcare environment, so applicants should be able to remain calm and professional when dealing with challenging or difficult situations.
Applicants should be reliable, punctual and willing to learn, with a professional approach to working as part of a team.
Successful applicants will be required to complete the practice's mandatory training and induction programme.
Skills they're looking for
Entry requirements
- GCSE English (grade Grade 4 or above) — essential
- GCSE Mathematics (grade Grade 4 or above) — essential
Where you'll work
- BATH STREET HEALTH AND WELLBEING CE, LEGH STREET, WARRINGTON, WA1 1UG
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