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Apprentice Service Advisor (Automotive/Ford & Slater DAF) - Birtley

Ford & Slater Limited · Birtley · posted 23 July 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
1 September 2026
Closing date
30 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Welcome and assist customers in person and over the phone in a professional manner
  • Book in vehicles for service and repairs, managing workshop schedules effectively
  • Liaise with technicians to ensure timely updates and accurate information for customers
  • Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
  • Maintain accurate records of customer interactions and service history
  • Provide a high standard of customer care and help drive service department performance

Your training

  • Business Administrator Level 3
  • This apprenticeship is delivered through work-based learning. This means that all training is done at the workplace, eliminating the need to attend college
  • The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly

Where it leads

  • The most immediate post-apprenticeship role is that of a fully qualified Service Advisor
  • In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation
  • This role often serves as the foundation for more advanced career development within the aftersales function

About Ford & Slater Limited

Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingInitiativePatience

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • Portobello Industrial Estate, Fell Bank, Birtley, Chester Le Street, DH3 2SP

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