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Apprenticeship - Customer Order Management Level 2

Cummins Ltd · Huddersfield · posted 2 October 2026

Wage
Competitive
Hours
35 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
16 November 2026
Closing date
6 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

We are looking for an enthusiastic Customer Order Management apprenticeship to join our team specializing in Supply Chain Planning for our UK Customer Service business unit in Huddersfield. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!

For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role.

In this role, you will make an impact in the following ways:

  • Representing the customer within the department in relevant meetings
  • Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner
  • Undertaking analysis and identifying abnormal demand and report findings as necessary
  • Running and actioning required reports and distributing to relevant departments
  • Acting as an onsite representative to expedite parts to the warehouse
  • Being an active member of the customer support team and providing excellent customer care

To be successful in this role you will need the following:

  • Applicants must have achieved GCSE Grade 4/C or above in English and Mathematics, as well as Grade 4/C or above across all other subjects
  • Proactive Approach to all tasks taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Customer focus with building strong customer relationships and delivering customer-centric solutions
  • Ensures accountability by holding self and others accountable to meet commitments
  • Communication skills, written & verbal. To be able to effectively express messages and ideas in a clear, organized and relevant manner for a variety of audiences
  • IT Skills with the knowledge and confidence to work on Microsoft Excel/Outlook and other IT forums

Why Cummins

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

Your training

During the apprenticeship you will work 5 days per week, 4 days onsite with Cummins and inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 35 hours per week.

Where it leads

  • Possibility of a potential permanent employment through open vacancies

About Cummins Ltd

Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.

Things to consider

For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE all other subjects (grade 4/C or above) — essential
  • GCSE Maths & English (grade 4/C or above) — essential

Where you'll work

  • St. Andrews Road, Huddersfield, HD1 6RA

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