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B&Q Customer Advisor Apprenticeship

B&Q - York (Clifton Moor) · Clifton Moor Retail Park · posted 3 November 2026

Wage
£10,899 a year
Hours
16 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
22 December 2026
Closing date
16 December 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

  • Actively approach your customers, engaging with them naturally
  • Understand customer needs and provide appropriate solutions
  • Work with colleagues across the store to help and support them
  • Turn negative customer situations into positive outcomes
  • Encourage customer feedback, share it with managers and use it to improve service
  • Utilise all available tools and systems to maximise sales
  • Have a full understanding of the processes relevant to your role and store
  • Take personal responsibility for operating in a safe and legally compliant way
  • Adhere to all policies & procedures relevant to your role
  • You may be required to undertake other duties from time to time as we may reasonably require

You'll be based primarily within our Garden Centre, which operates all year round. While the core area remains the same, the focus changes throughout the seasons to reflect our trading calendar and customer needs.

From outdoor furniture in the warmer months, you'll move into our Autumn Tidy Up, followed by the exciting Christmas setup and other seasonal ranges. You'll play an important role in keeping the area looking its best, ensuring seasonal transitions run smoothly and creating an inspiring shopping experience for our customers.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;

  • UK Notional hourly rate £13.10
  • An award-winning pension scheme
  • ShareSave options
  • 6.6 weeks holiday
  • Employee Assistant Programme
  • Shopping discounts
  • Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Your training

Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.

Where it leads

Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.

About B&Q - York (Clifton Moor)

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Skills they're looking for

Team WorkingOrganisation Skills

Entry requirements

  • null None required (grade None required) — desired

Where you'll work

  • Clifton Moor Retail Park, YO30 4XU

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