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B&Q TradePoint Showroom Advisor Apprentice - Hanworth

B & Q PLC · Feltham · posted 8 September 2026

Wage
£15,288 to £24,288.81 a year
Hours
36.75 hours a week
Duration
1 Year 1 Month
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
30 September 2026
Closing date
27 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues B&Q Hanworth B&Q is a British multinational DIY and home improvement retailing company.  
 
Originally founded in March 1969 by Richard Block and David Quayle and are now a wholly owned subsidiary of Kingsfisher PLC) 
 
Desired Personal Qualities – The ability to role model the B&Q Behaviours – Be Brave, Make a Difference & Win Together Overview of Vacancy – Sales matter in this role, but your real focus will be the customer.  
 
You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. 
 
You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. 
 
 You work well as part of a team and you’re a good problem-solver too, with a keen eye for design.  
And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Desired Skills: 

  • Communication skills  
  • Team Working 
  • Problem Solving 
  • Working with customers
  • Attention to detail Future Prospects – Ongoing training and development. 

Benefits - We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits; UK Notional hourly rate £14.10 per hour

  • Team bonus incentives  
  • An award-winning pension scheme  
  • ShareSave options 
  • 6.6 weeks holiday 
  • Employee Assistant Programme  
  • Shopping discounts  
  • Colleague wellbeing benefits Apprenticeship 

Your training

The apprentice will receive full on-the-job training from the employer, 20% off the job training and a full wrap around service from SCL. 

As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through:

  • Virtual workshops with your industry specialist trainer every 4-6 weeks 
  • A mixture of on and off the job training, including workshops and webinars  
  • Feedback session to discuss progress  
  • Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent) Desired Qualifications
  • No qualifications required Training to be provided  
  • Customer Service Specialist Level 3  
  • Functional Skills Level 2 in maths and English (if required) 

Where it leads

The expected duration of this apprenticeship is 13 months, however you will  be offered a B&Q permanent contract. 

The apprentice will be able to progress onto the next level

About B & Q PLC

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape. Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets, and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays. As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

Things to consider

If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

Skills they're looking for

Team workingCustomer care skillsAttention to detailOrganisation skills

Entry requirements

  • GCSE Maths (grade 4) — desired
  • GCSE English (grade 4) — desired

Where you'll work

  • B&Q TradePoint Hanworth, Twickenham Road, Feltham, Greater London, TW13 6EZ

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