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Business Administration Apprentice - Medical

Parkside Medical Practice · Walsall · posted 28 October 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
29 November 2026
Closing date
19 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Key Responsibilities:

Front Desk Management

  • Welcome patients and visitors, providing a professional and courteous first impression.
  • Answer and direct phone calls, manage appointment scheduling, amendments, and cancellations.
  • Respond to patient inquiries in person or via telephone, providing information or directing to appropriate services.
  • Maintain accurate and confidential patient records.
  • Process incoming correspondence, including scanning and attaching documents to patient records.
  • Ensure reception area is clean, organized, and presentable.
  • Triage and Clinical Support
  • Conduct initial assessment of patient needs via telephone or in-person consultations.
  • Determine the appropriate level of care, including referral to clinicians or other services.
  • Communicate triage decisions to patients and direct them to the correct care pathway.
  • Collaborate with clinicians and healthcare staff to ensure timely and appropriate patient care.

Administrative Tasks

  • Process referrals to external healthcare services.
  • Order repeat prescriptions as required.
  • Maintain and update patient records accurately.
  • Assist with report preparation and other administrative duties as needed.
  • Confidentiality and Professionalism
  • Adhere strictly to patient confidentiality protocols.
  • Maintain professional appearance and conduct at all times.
  • Work collaboratively within the team and support colleagues as required.
  • Engage in continuous professional development to enhance skills and knowledge.

Key Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management capabilities.
  • Proficiency in electronic health records and healthcare software.
  • Knowledge of medical terminology and procedures.
  • Ability to prioritize tasks and perform under pressure.
  • Empathy and sensitivity when interacting with patients.
  • Capable of working independently and collaboratively.
  • Previous experience in a healthcare setting is advantageous.
     

Your training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Where it leads

A full-time permanent role within the company upon successful completion of apprenticeship. 

About Parkside Medical Practice

Parkside Medical Practice is a local NHS general practice located at the Park View Centre in Brownhills, Walsall. 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiative

Entry requirements

  • GCSE English (grade C/4 or above) — essential
  • GCSE Maths (grade C/4 or above) — essential

Where you'll work

  • Parkside Medical Practice, 2 Chester Road North, Brownhills, Walsall, WS8 7JB

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