Business Administration Apprentice

Serco Group PLC · Home Based · posted 10 September 2026

Wage

£15,600 to £24,784.50 a year

Hours

37.5 hours a week

Duration

1 Year 2 Months

Level

Advanced (Level 3)

Standard

Business administrator (level 3)

Starts

5 October 2026

Closing date

18 September 2026

Positions

Apply on the official government service →No Apprentice League account needed — we never gate applications.

· Providing first-line support for HR administrative queries via telephone, email and webchat, ensuring excellent customer service at all times.

· Acting as an initial triage point for HR requests, assessing queries and directing them to the appropriate team for resolution.

· Supporting employee lifecycle administration, including processing requests and preparing employee correspondence.

· Creating employment and financial references for employees and responding to related enquiries from employees and third parties.

· Assisting with absence management administration and providing support with system and navigational queries.

· Supporting GDPR and records management processes, ensuring information is handled accurately and confidentially.

· Processing administrative transactions such as pension enrolments, expense submissions and document uploads to employee personnel files.

· Maintaining accurate records on HR systems, tracking customer interactions and ensuring documents are stored correctly.

· Working collaboratively with colleagues across HR Shared Services to meet service levels and support continuous improvement activities.

· Making outbound contact with employees and managers where required to support the resolution of queries and provide updates.

Where it leads

Level 3 Business Admin Accreditation

About Serco Group PLC

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam working

Entry requirements

GCSE English (grade A-C/9-4, Level 2) — essential
GCSE Maths (grade A-C/9-4, Level 2) — essential

Where you'll work

Home Based, B91 3QJ