Business Administration Apprentice
Yorkshire Street Surgery · Rochdale · posted 19 October 2026
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Working within the administration and reception team, you will support the smooth running of the GP surgery and help provide an efficient service to patients and healthcare professionals.
Key Responsibilities:
- Greeting patients and visitors professionally at reception
- Answering incoming telephone calls and directing enquiries appropriately
- Booking and managing patient appointments
- Maintaining accurate patient records and confidential information
- Supporting administrative processes across the surgery
- Scanning, filing and organising documents
- Processing emails and responding to basic enquiries
- Supporting clinicians and practice staff with administration tasks
- Using IT systems and healthcare databases
- Maintaining professionalism and confidentiality at all times
This role requires excellent communication skills, strong attention to detail and the ability to work calmly within a busy healthcare setting.
Your training
You will complete the Business Administration Level 3 Apprenticeship.
Training will include:
- Structured off-the-job training with Rochdale Training
- Business administration and customer service skills
- Communication within a professional healthcare environment
- Data protection and confidentiality awareness
- IT and office administration systems
- End Point Assessment
Where it leads
- Progression into a permanent administration or reception role
- Development into medical administration or healthcare support positions
- Opportunity to progress within the healthcare sector
Full-time employment?
- Potential permanent role following successful completion of the apprenticeship
Progression Opportunities Identified?
- Yes – administration and healthcare support pathways
About Yorkshire Street Surgery
Yorkshire Street Surgery is a well-established GP practice based in Rochdale, providing high-quality healthcare services to the local community. The practice supports patients with a wide range of medical needs and is committed to delivering professional, compassionate and patient-focused care.
This apprenticeship provides an excellent opportunity to gain valuable administration experience within a professional healthcare environment. You will work alongside experienced staff, supporting the day-to-day running of the surgery while developing essential business administration and customer service skills.
The role is ideal for someone interested in administration, healthcare support and working within a busy office environment where attention to detail and professionalism are essential.
Skills they're looking for
Entry requirements
- GCSE English (grade 4) — essential
- GCSE Maths (grade 4) — essential
Where you'll work
- Yorkshire Street Surgery, 1 Yorkshire Street, Rochdale, OL16 1XU
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