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Business Administration Apprenticeship

Global Banking School LTD · Queensway · posted 22 July 2026

Wage
£16,640 to £26,436.80 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
24 August 2026
Closing date
22 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As an Office Administrator, you will play an important role in supporting the day-to-day running of our telecom's operations. The role will involve handling customer queries, processing sales tickets, updating CRM systems, supporting internal administration and helping ensure customers receive a smooth and professional service. 

We are looking for someone who is punctual, reliable, well-organised and confident when communicating with customers by phone and email. Strong attention to detail, a professional telephone manner and the ability to work accurately with customer information and internal systems are essential for this position.

The successful candidate will receive full training and will have the opportunity to develop within a lively, supportive and growing working environment.

Key Responsibilities

  • Providing excellent customer service by phone and email.
  • Responding to customer queries in a timely and professional manner.
  • Handling customer complaints professionally and working towards a suitable resolution.
  • Processing sales tickets and supporting the wider operations team.
  • Updating and maintaining CRM systems accurately.
  • Keeping customer records and internal notes up to date.
  • Supporting general office administration and day-to-day operational tasks.
  • Liaising with team members to ensure customer requests are dealt with efficiently.
  • Maintaining a professional and organised working environment.

Where it leads

Business Admin Level 3.

About Global Banking School LTD

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Skills they're looking for

Communication skillsCustomer care skillsProblem solving skillsLogicalInitiative

Entry requirements

  • GCSE English (grade 4-9) — essential
  • GCSE Maths (grade 4-9) — essential

Where you'll work

  • Norfolk House, 84-86 Smallbrook, Queensway, Birmingham, B5 4EG

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