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Business Administrator/Customer Service Apprentice

Trac Futures · Bury St. Edmunds · posted 24 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
2 November 2026
Closing date
17 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Answer telephone calls professionally and direct enquiries where appropriate.
  • Respond to customer emails in a timely and professional manner.
  • Process customer sales orders accurately using internal systems.
  • Check stock availability and liaise with colleagues regarding customer requirements.
  • Assist with delivery scheduling and communicate updates to customers.
  • Liaise with warehouses and transport providers regarding deliveries.
  • Raise delivery documentation and maintain accurate records.
  • Support the team with general administration, filing and record keeping.
  • Learn about the organisation’s product range, customers and supply chain.
  • Escalate queries or issues to senior team members when required.
  • Provide excellent customer service at all times.

Your training

  • Training will be delivered by means of regular online sessions.
  • Successful completion of the apprenticeship will result in a Level 3 Business Administration qualification.

Where it leads

On successful completion of the apprenticeship, there will be the opportunity to move into full-time employment.

About Trac Futures

TrAC Futures is a DfE approved Flexi Job Apprenticeship Agency who will employ you for the duration of the apprenticeship and pay your salary. You should be aware that you will be placed with a host employer but you will not be employed by them. Your placement may change during the course of your apprenticeship but TrAC will employ you throughout, as well as continuing to support you into employment or further learning at the end of your apprenticeship.

Things to consider

Due to the location, a full driving licence is required.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4/C) — essential
  • GCSE Maths (grade 4/C) — essential

Where you'll work

  • The Sugar Barn, Heath Farm Business Centre, Tut Hill, Fornham All Saints, Bury St. Edmunds, IP28 6LG

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