Business Administrator Level 3 Apprenticeship
Norwood Medical Centre · Barrow in Furness · posted 22 May 2026
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To provide efficient administrative and clerical support to ensure the smooth day-to-day running of the GP surgery, supporting clinical staff and delivering high-quality service to patients. Managing patient referrals and workflow from GPs. To support chronic disease recall.
Key Responsibilities
Patient Services:
- Handle incoming calls, emails, and online queries from patients and other members of the surgery.
- Book, amend, and cancel appointments using clinical systems.
Administrative Duties:
- Update and manage patient data in EMIS.
- Process Referrals through ERS.
- Ensure confidentiality and compliance with data protection regulations (e.g., UK GDPR).
Communication & Coordination:
- Liaise with GPs, nurses, and external healthcare professionals.
- Refer patient queries to appropriate clinical staff when needed.
- Support recall systems (e.g., vaccinations, chronic disease reviews).
Your training
An apprenticeship includes regular training with the college or other training organisation. At least 20% of your working hours will be spent training or studying.
Where it leads
Level 3 Business Administration apprenticeship is basically a starting point into office-based careers—it’s quite flexible, so your progression can go in a few different directions depending on what you’re interested in.
About Norwood Medical Centre
Norwood Medical Centre is a friendly, patient-focused GP practice based on Abbey Road in Barrow-in-Furness. Rated “Outstanding” by the CQC, we are committed to delivering high-quality healthcare through a supportive, professional, and collaborative team environment, with a strong focus on excellent patient care and continuous improvement.
Things to consider
Pass a Disclosure and Barring Service (DBS) check.
Skills they're looking for
Where you'll work
- 99 ABBEY ROAD, BARROW IN FURNESS, LA14 5ES
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