Tailor CV
☰ Menu

← All apprenticeships

Centre Administration Support Apprentice

Futures Changing LTD · Grange Way · posted 2 July 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
14 September 2026
Closing date
1 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Centre Administration & Reception:

  • Act as the first point of contact for visitors, learners, staff, and external partners
  • Maintain a welcoming, professional reception and front-of-house environment
  • Answer telephone and email enquiries using professional phone etiquette
  • Maintain accurate records of centre activity, learner attendance, and daily operations
  • Support the organisation of meetings, events, and learner inductions
  • Ensure all information is handled securely in line with GDPR and safer working practices

Social Media and Digital Tasks:

  • Support the creation of approved social media content
  • Draft and schedule posts under supervision
  • Engage with audiences in a professional and appropriate manner
  • Follow brand guidelines, safeguarding and online safety policies
  • Monitor basic engagement such as likes, comments and shares
  • All social media activity will be supervised and aligned to organisational policies

Data Management & Compliance:

  • Maintain accurate learner records on internal systems in line with funding and awarding body requirements
  • Support preparation of data for audits, inspections, and internal quality reviews
  • Ensure compliance with organisational policies including safeguarding, health and safety, equality, and diversity
  • Contribute to continuous improvement by identifying opportunities to enhance administrative processes

Safeguarding & Safer Recruitment:

  • Follow the organisation’s Safeguarding and Child Protection Policy at all times
  • Promote a culture of safety, wellbeing, and professionalism across the centre
  • Be vigilant in identifying, recording, and reporting safeguarding concerns appropriately
  • Participate in safeguarding and Prevent training as required
  • Handle sensitive learner and staff information in line with safer recruitment principles

Professional Conduct & Boundaries:

  • The apprentice must maintain appropriate professional boundaries with learners at all times
  • The apprentice must not engage in informal, unsupervised, or inappropriate contact with learners, either in person or digitally
  • Friday home-study days do not permit learner contact unless explicitly authorised and supervised
  • Any concerns relating to conduct or safeguarding must be reported immediately in line with organisational policy

Your training

The apprentice aims to work towards a Level 2 Business Administration Standard.

The apprenticeship will be delivered in partnership with an approved apprenticeship training provider, with End Point Assessment carried out by an independent End Point Assessment Organisation (EPAO), in line with national apprenticeship requirements.

  • The apprentice will complete off-the-job training as part of their apprenticeship
  • Learning will be aligned to the Knowledge, Skills and Behaviours of the Level 2 standard
  • Regular reviews will support progress, development and wellbeing
  • English and maths support will be provided where required

Where it leads

After completing the Centre Administration Support Apprenticeship, learners can progress into further training or employment within business and digital support roles.

Level 3 Business Administration Apprenticeship:

This pathway builds on core administrative skills and can lead to roles such as Senior Administrator. Learners develop greater responsibility for systems, communication, and supporting organisational operations.

Level 3 Social Media Apprenticeship (or Digital Marketing pathway).

For those interested in marketing and communications, this route develops skills in content creation, managing social media platforms, analytics, and online engagement. It can lead to roles such as Social Media Assistant, Marketing Assistant, or Digital Content Coordinator.

About Futures Changing LTD

At Futures Changing, we make education inclusive, engaging, and tailored to every student—especially those who need it most.

Specialising in construction, wellbeing, and personal development, we provide hands-on training and real-world skills in a structured environment that builds confidence, independence, and career readiness.

Whether it’s term-time programs like Changing Futures, holiday initiatives like The Yard Projects, or commercial courses; we create meaningful opportunities for young people to thrive.

Things to consider

Safer Recruitment Statement.

Futures Changing Ltd is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff and volunteers are expected to share this commitment.

Appointment to this role will be subject to:

  • Enhanced Disclosure and Barring Service (DBS) check
  • Verification of identity and right to work in the UK
  • Satisfactory references covering the last two years
  • A probationary period and mandatory safeguarding training

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • UNIT 12, GRANGE WAY BUSINESS PARK, GRANGE WAY, COLCHESTER, CO2 8HF

Similar apprenticeships