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Chery Service Advisor Apprentice

S.G. Petch Limited · Middlesbrough · posted 24 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 1 Month
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
17 October 2026
Closing date
10 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The Chery Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times

Your training

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard.

They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard.

Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Regular in dealer review and assessment visits
  • Functional skills if needed
  • The training will take place at the work place with 1:1 support and monthly Teams calls

Where it leads

  • Possible permanent position on the completion of the apprenticeship
  • Possible progression onto the Customer Service Specialist Level 3 Standard
  • On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

About S.G. Petch Limited

SG Petch is a family owned business that has serviced the automotive needs of the community since 1977.

Skills they're looking for

Communication skillsCustomer care skillsAdministrative skillsLogical

Entry requirements

  • GCSE English (grade 3) — essential
  • GCSE Maths (grade 3) — essential

Where you'll work

  • Middlesbrough Road, South Bank, Middlesbrough, TS6 6AJ

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