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Client Services & Production Apprentice

Augustus Martin Limited · London · posted 28 July 2026

Wage
£16,000 a year
Hours
36.25 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
14 September 2026
Closing date
28 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Adopt working practices by Senior Client Services Manager
  • Work in accordance to the agreed business process
  • Ensure KPI measures for Service Excellence are delivered upon
  • Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact
  • Provide proposals for continuous improvement
  • Feedback on initiatives for individual customer accounts to add value and drive increased profitability
  • Report on positive activity driven by the Group
  • Report lack of compliance to business process
  • Escalate issues and offer up solutions to problems
  • Ensure client service KPI (key performance indicators) are delivered upon
  • Responsible for project purchase order cover for own projects
  • Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager
  • Communicate critical paths to clients and internal teams to manage expectations
  • Review and fill in gaps in client briefs

Your training

  • Mentoring and coaching
  • Internal training sessions
  • E-Learning
  • Cross-departmental training

Where it leads

  • Permanent role, career progression between Augustus Martin

About Augustus Martin Limited

Augustus Martin is an award-winning creative manufacturing business, delivering innovative Point of Sale (POS), Out-of-Home (OOH), digital, print and retail marketing solutions for many of the UK's leading retailers and global brands. We combine creativity, manufacturing excellence and end-to-end campaign management to help our clients create engaging customer experiences and maximise the impact of every campaign.

Things to consider

  • Right to work in the UK
  • Able to commute Monday to Friday to the location

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiative

Where you'll work

  • 8 ST. ANDREWS WAY, BOW, LONDON, E3 3PB

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