Contact Management Centre Officer - Apprenticeship (Milton Keynes)
Thames Valley Police · • Milton Keynes Police Station, 302 North Row, Wittan Gate East, Milton Keynes, Bucks · posted 7 September 2026
Wage
£40,945.78 a year
Hours
37 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Emergency contact handler (level 3)
Starts
28 February 2027
Closing date
20 September 2026
Positions
30
Apply on the official government service →No Apprentice League account needed — we never gate applications.
- Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding
- Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines.
- Working with partner agencies to record other incidents in which the Police play a role
- Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police
- Dealing with requests/queries via online platforms
Your training
- The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling
- During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
- The on and off-the-job development includes the use of communication systems and software, communication skills, risk assessment and decision-making, and technical knowledge and understanding of incidents relevant to policing
- The development is predominately delivered in blocks of learning
- The first 6 weeks of training will most likely be based at Kidlington (HQ North or South). After that, it will be at the location you are applying for
Where it leads
Progression opportunities include:
- Those within the department and control room, such as becoming a supervisor or/and operational manager
- Becoming a Police Officer
- Applying for internal roles within Thames Valley Police
About Thames Valley Police
Preventing and thoroughly investigating crime, supporting victims and bringing offenders to justice. This commitment can’t be achieved by any one person alone; it relies upon a team of over 8,000 staff, officers and volunteers, working alongside partner agencies and the public.
Together, we aim to build stronger, more resilient communities, providing a modern police force which meets the needs of the public we serve.
Exciting challenges lie ahead – new digital technologies and ways of working are transforming the way we protect our communities. To ensure we deliver a high-quality service, we require the very best talent to be a part of the TVP family.
This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.
It’s a unique and rewarding career. A career worth living.
Things to consider
- Please note due to the sensitivity of the role you must be 18 years or over at point of application
- Please note all applicants must attend an online awareness session to progress to the next stage, please note we have the current dates upcoming:
Tuesday 29th September 2026: 18:00 - 19:30.
Tuesday 6th October 2026: 18:00 - 19:30.
For more information on this role and Thames Valley Police as a company please visit https://tvpcareers.co.uk/roles/contact-management-999-101-call-handler/
Skills they're looking for
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsTeam workingNon judgementalPatience
Entry requirements
- GCSE English (grade 4/C) — desired
- GCSE Maths (grade 4/C) — desired
Where you'll work
- • Milton Keynes Police Station, 302 North Row, Wittan Gate East, Milton Keynes, Bucks, MK9 2DS