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Customer Experience Specialist Apprentice

Mercedes-Benz of Bishop's Stortford · Bishop's Stortford · posted 5 February 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
1 September 2026
Closing date
30 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The role of a Customer Experience Specialist Service Advisor Apprentice expert:

  • Understanding your customers and the business
  • Developing knowledge of relevant regulations and legislation
  • Using appropriate resources and technology to meet the needs of customers
  • Keeping up to date with the most recent product information
  • Resolving challenges
  • Understanding the extended customer journey
  • Understanding how to apply different skills and behaviours in various different situations
  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
  • Apply knowledge and skills to find solutions to complex challenges
  • Analyse service levels and develop options for improvement

Your training

Working towards a Level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.

Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.

Where it leads

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

  • Customer Support Executive
  • Front of House- Brand Representative
  • Customer Service expert leading to after sales, service advisor or parts advisor

About Mercedes-Benz of Bishop's Stortford

Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativePatience

Entry requirements

  • GCSE Additional GCSE subject (grade Grade A*-C/9-4) — essential
  • GCSE English (grade Grade A*-C/9-4) — essential
  • GCSE Maths (grade Grade A*-C/9-4) — essential

Where you'll work

  • 221 Stansted Road, Bishop's Stortford, CM23 2BT

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