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Customer Facing IT Helpdesk Apprentice

Dhl International (UK) Limited · Horton Road · posted 23 July 2026

Wage
Competitive
Hours
37.5 hours a week
Duration
2 Years
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
21 September 2026
Closing date
3 August 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Act as a professional first point of contact for Helpdesk enquiries.
  • Log and manage incidents and service requests accurately.
  • Gather information to help diagnose technical issues.
  • Learn how to use industry-standard service management and support tools.
  • Assist with troubleshooting and resolving routine IT problems.
  • Maintain accurate records and support documentation.
  • Escalate more complex issues to experienced team members when required.
  • Contribute to knowledge articles and process improvements.
  • Support customers with professionalism, empathy, and clear communication  

Where it leads

Customer Facing IT Helpdesk Advisor.

About Dhl International (UK) Limited

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Skills they're looking for

Communication skillsIT skillsAttention to detailCustomer care skillsProblem solving skillsAdministrative skillsLogicalInitiativePatience

Where you'll work

  • Southern Hub, Unit 1, Horton Road, Colnbrook, SL3 0BB

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