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Customer Service Administrator Apprenticeship

Mercia Utility Services Limited · Tamworth · posted 20 October 2026

Wage
£23,500 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
16 November 2026
Closing date
13 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Answering the phones to customers, clients and field agents.
  • Quality checking - attention to deal.
  • Planning skills and co-ordinating routes and appointments.
  • Email management.
  • Use of database and data input.
  • Deliver excellent customer service at all times.

Your training

  • The apprentice will train on the job, by a work place mentor or manager.
  • You will be taught the processes and procedures and the specifics on how to do the role professionally and competently.

Where it leads

  • Customer Service Administrator.
  • Senior Administrator.

About Mercia Utility Services Limited

  • Mercia Utility Services Limited was founded in March 2019 by Sarah Hetherington. At Mercia Utility Services we believe there is a gap in the market which offers an innovative approach to Revenue Protection and Utility Resolutions services, whilst delivering top of the class quality and unequivocal compliance to best practice, industry regulations and legislation. We support Utilities suppliers and Utility service providers by acting as an extension to their services. This enables suppliers and service provider’s additional flexibility and support while not compromising on their extensive knowledge, professionalism and quality of service.

Things to consider

  • Patience.
  • Stay calm in stressful situations.
  • Good attention to detail.
  • Able to show empathy and be assertive when needed.
  • Reliable and punctual.
  • Good IT skills and can use a PC.
  • Have professional vocabulary and able to write a professional email.
  • Some customer service experience would be advantageous.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • AMINGTON HOUSE, 17 GALENA CLOSE, TAMWORTH, B77 4AS

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