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Customer Service Advisor Apprentice

Giomani Designs LTD · Tipton · posted 16 June 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
28 September 2026
Closing date
21 September 2026
Positions
3

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Dealing with all customer related enquiries
  • Working on on-line systems
  • Picking up customer orders on system
  • Processing orders on system
  • Sales on items via digital on-line chat
  • Dealing with Customer queries
  • Talking to customers on the Telephone giving product knowledge and availability on items
  • Dealing and processing returns and refunds
  • Dealing with enquiries from existing customers with delivery information 
  • Processing customer reviews on items/products

Your training

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • In-house training
  • No college day release required
  • Coach visits monthly

Where it leads

May be a permanent opportunity with the business depending on availability and performance.

About Giomani Designs LTD

Giomani Designs are a very established and professional manufacturer in leather beds and outdoor rattan furniture, home furnishings and accessories. Cox & Cox products.

Things to consider

  • Must have a good level of English
  • Competent with use of IT/computer
  • Must have a clear and well spoken manner and tone and be confident to communicate on the telephone

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE Maths and English (grade GCSE - grades 3,4) — essential

Where you'll work

  • THE REDMAN FISHER BUILDING, BEAN ROAD, TIPTON, DY4 9AQ

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