Customer Service Advisor Apprenticeship - Porsche Centre Brooklands
Brooklands Automotive Limited · 1 Abbot Close · posted 14 May 2026
Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 September 2026
Closing date
31 August 2026
Positions
1
Apply on the official government service →No Apprentice League account needed — we never gate applications.
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers in a professional and courteous manner, ensuring a positive service experience
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
- Coordinate with the parts department to ensure timely availability of required components for service appointments
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Your training
- The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
- All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
- Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
- Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Where it leads
- Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
- This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
- Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
About Brooklands Automotive Limited
Our Centre prides itself on operating with a high level of integrity to deliver an exceptional customer experience. We believe this ethos sets us apart from our competition and promotes an inspiring and challenging workplace. Therefore, we look for candidates with the same sense of passion and enthusiasm needed to drive our business forward.
Skills they're looking for
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsPatience
Entry requirements
- GCSE English (grade 4) — essential
- GCSE Maths (grade 4) — essential
Where you'll work
- PORSCHE SERVICE CENTRE BROOKLANDS, BROOKLANDS PLACE, 1 ABBOT CLOSE, BYFLEET, KT14 7JN
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