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Customer Service Apprentice

Cash Generator · Scunthorpe · posted 16 July 2026

Wage
£11,648 a year
Hours
28 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 October 2026
Closing date
31 July 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The successful Apprentice will start work immediately and will be on an extended trial prior to enrolment in October 2026. This is to ensure suitability for both parties before committing to formal Apprenticeship training.

  • Handle and resolve customer enquiries professionally, both face to face and over the telephone, ensuring a positive experience at every stage
  • Process customer payments accurately and efficiently using the till system
  • Carry out regular stock rotation to maintain product quality and availability
  • Support product testing and provide informed advice to customers where appropriate
  • Promote new product lines and special offers through social media platforms
  • Maintain shop floor and window displays to a consistently high standard
  • Complete general housekeeping duties to ensure a clean, safe, and welcoming environment
  • Actively promote additional products and services, identifying opportunities to upsell and cross-sell

Your training

  • Level 2 Customer Service Practitioner

  • A bespoke programme of technical and vocational training

  • Functional skills in Maths and English (if applicable)

The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless Maths or English is required as part of the Apprenticeship.

Where it leads

  • Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.

  • Transferable skills that are invaluable in the wider world of work.

About Cash Generator

Cash Generator is a UK based national retailer. The company is primarily a Buy and Sell store with it’s core business is the buying and selling of second hand, graded and new goods, mainly electrical and entertainment products.

Things to consider

Prior to applying please ensure you are able to get to and from this workplace within the operating hours.

Please be aware as the first part of the process you will be asked to complete a Learner Form and online assessments in English and Maths. You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsLogicalTeam workingInitiativeNon judgementalPatiencePhysical fitness

Entry requirements

  • GCSE English (grade 4/C or above) — essential
  • GCSE Maths (grade 4/C or above) — essential

Where you'll work

  • 11 COLE STREET, SCUNTHORPE, DN15 6RA

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