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Customer Service Apprentice

Envirocraft Waste Solutions LTD · Denton Drive · posted 26 October 2026

Wage
£16,575 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
23 November 2026
Closing date
13 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

We're looking to recruit a motivated and enthusiastic apprentice to join our team at our Northwich headquarters. This is a fantastic opportunity to start a career in customer service and business operations while working in a supportive and growing organisation. 

What You'll Be Doing As a Customer Service Practitioner Apprentice, you'll play a key role in supporting our customers and the wider business by: 

Making outbound calls to clients in a friendly and professional manner 
Handling inbound customer enquiries efficiently and confidently 
Using Microsoft 365 applications to communicate, schedule activities and maintain records.

  • Supporting day-to-day administrative and operational tasks 
  • Working closely with colleagues to ensure excellent customer service and smooth business operations 
  • Representing our values of care, professionalism and community in every interaction

Your training

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Functional Skills in English and maths (if required) 
  • Dedicated Tutor support throughout your apprenticeship journey 
  • A combination of on-the-job and off-the-job training to develop your knowledge, skills and behaviours

Where it leads

This role offers the opportunity to gain valuable workplace experience, develop new skills and work towards a nationally recognised apprenticeship qualification. 

  • A clear progression path within the business 
  • Hands-on support and mentorship from a passionate, experienced team
  • A welcoming, family-style workplace where everyone matters 
  • Opportunities to grow your confidence, skills, and future career

About Envirocraft Waste Solutions LTD

Envirocraft Waste Solutions

Things to consider

This role offers the opportunity to gain valuable workplace experience, develop new skills and work towards a nationally recognised apprenticeship qualification. 

  • A clear progression path within the business 
  • Hands-on support and mentorship from a passionate, experienced team
  • A welcoming, family-style workplace where everyone matters 
  • Opportunities to grow your confidence, skills, and future career

Skills they're looking for

Administrative skillsAttention to detailCommunication skillsCustomer care skillsInitiativeIT skillsOrganisation skillsProblem solving skillsTeam working

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Mathematics (grade 4) — essential

Where you'll work

  • Envirocraft, Insight House, Denton Drive, Northwich, CW9 7LU

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