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Customer Service Apprentice

Hayley Group Limited · Bury St. Edmunds · posted 3 November 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
15 December 2026
Closing date
29 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As a Customer Service Apprentice, you’ll gain hands-on experience across key areas of the branch, building the skills needed to deliver excellent service to our customers. You will rotate through: 

  • Trade Counter – supporting and serving customers face-to-face 
    Internal Sales / Office – handling calls, emails, and customer enquiries
  • Warehouse Operations – understanding stock, order fulfilment, and logistics

This well-rounded approach ensures you develop a strong understanding of both our products and how we support customers from enquiry through to delivery. 

You’ll learn how to: 

  • Communicate confidently with customers and colleagues
  • Handle enquiries, orders and problem-solving effectively
  • Use internal systems and processes
  • Deliver a high standard of customer service in a fast-paced environment 

Your training

Blended learning - 1:1 coaching & mentoring, workshops and online learning.

Where it leads

Following successful completion, there may be the opportunity to progress into a Customer Service or Internal Sales role.

About Hayley Group Limited

DEXIS in the UK is represented by an interconnected network of established companies servicing a wide range of industry sectors with their engineering components, consumables, personal protective equipment, and related support services.

The largest of those being HAYLEY DEXIS with a history spanning five decades and over 50 branches across the UK. HAYLEY 247 DEXIS offering round the clock reactive, planned, and predictive maintenance services. To WMH TRANSMISSIONS DEXIS, specialising in linear bearing solutions and the latest collaborative robot technologies. Through to LAMOND & MURRAY DEXIS with a pedigree spanning over 100 years of gear manufacture. In all a partnership of interconnecting business that creates a unique product and service offer in the UK industrial supply sector.

The strategy of DEXIS in the UK is to focus on delivering value for customers, by continuing to facilitate innovation and product availability from leading manufacturers, empowering our people to drive forward unrivalled customer service, and retain the best people in the industry to deliver on our promises.
 
 

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam working

Entry requirements

  • GCSE Another (grade 4) — essential
  • GCSE Another (grade 4) — essential
  • GCSE Another (grade 4) — essential
  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • 2 Greyfriars Road, Bury St. Edmunds, IP32 7DX

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