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Customer Service Apprentice - Hoddesdon

Fmg Repair Services Limited · Hoddesdon · posted 23 July 2026

Wage
£17,728.62 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
1 October 2026
Closing date
30 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
  • Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
  • On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
  • Handling all relevant administration

Your training

  • You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
  • Level 1 EV Awareness
  • The apprentice will do their training in-house with the skills coach
  • This will take place once every 28 days
  • There is no college involved so no block release is required

Where it leads

  • The potential to work further up in the service department
  • This could involve becoming an area service manager

About Fmg Repair Services Limited

FMG Repair Services offer service, speed, quality and value for all aspects of vehicle services. In, or near virtually every major town and city in the country. Our business isn’t just about fixing cars – it’s about caring for customers, from collecting damaged vehicles, delivering courtesy cars and returning the repaired vehicle. That’s why when it comes to getting vehicles back on the road cost-effectively, with the minimum amount of fuss and the maximum amount of care – it’s not by accident – that we’re one of the UK’s largest group of accident repair centres.

Skills they're looking for

None of the above

Entry requirements

  • GCSE English and Maths (grade 4+) — desired

Where you'll work

  • Unit 4 Nicholson Court, Geddings Road, Hoddesdon, EN11 0NR

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