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Customer Service Apprentice

Roundhay Road Surgery · Leeds · posted 21 July 2026

Wage
£15,600 to £24,784.50 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
24 August 2026
Closing date
14 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Patient Reception: Greeting patients, answering telephones, and acting as the main point of contact.
  • Care Navigation: Assessing patient needs to direct them to the correct healthcare professional (e.g., nurse, GP, pharmacist).
  • Appointment Management: Booking, cancelling, and rearranging appointments, including home visits, using practice software.
  • Administration: Processing prescriptions, handling patient records, scanning documents, and updating patient information.
  • General Duties: Opening/closing the surgery, maintaining a clean reception area, and assisting with audit data. 

Your training

The apprentice will be based on-site at Roundhay Surgery in a full-time capacity. Twice a month you will attend Leeds City College (Print Works Campus) to study towards a L2 qualification in Customer Service. One session will be in-person, the following session will be delivered online.

Where it leads

A full-time permanent contract is highly likely upon completion of the L2 apprenticeship. There is also the potential to further progress onto the L3 Business Administration apprenticeship.

About Roundhay Road Surgery

We are a long-established GP surgery, supporting patients with a variety of health related services, from check-in's, tests, repeat subscriptions and offering information, advice and guidance around a variety fo health issues.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam workingInitiativeNon judgementalPatienceConfidentiality

Entry requirements

  • GCSE English (grade 4) — desired
  • GCSE Maths (grade 4) — desired

Where you'll work

  • 171-173 ROUNDHAY ROAD, LEEDS, LS8 5AN

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