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Customer Service - Apprentice

Villa Cross Garage 25 LTD · Birmingham · posted 8 July 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
3 September 2026
Closing date
29 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Welcome and assist customers face-to-face at the front desk
  • Answer and direct telephone calls
  • Greet customers professionally on arrival
  • Respond to customer emails and enquiries
  • Call customers regarding MOT appointments, repairs and follow-ups
  • Book appointments and update schedules
  • Take and update customer details accurately
  • Order vehicle parts and liase with suppliers for updates
  • Prepare invoices and process invoicing tasks
  • Complete general admin and paperwork
  • Maintain customer records and documentation
  • Ensure GDPR and confidentiality standards are followed
  • Support the smooth day-to-day running of the garage
  • Keep the reception and office area organised and professional

Your training

The apprenticeship training will be delivered by Nova Training and take place onsite at 12 Heathfield Rd, Handsworth, Birmingham B19 1HB.

Where it leads

Once qualified further progression is available to enrol onto a Level 3 Business Administrator Apprenticeship.

Progression routes can lead to customer service team supervisor or promoted to customer services manager. Take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling.

About Villa Cross Garage 25 LTD

Villa Cross Garage 25 is a motor vehicle repair and servicing business based in Handsworth, Birmingham, operating on Heathfield Road. The garage provides MOT testing, vehicle servicing, diagnostics, repairs and general maintenance for customers.

Things to consider

Good time keeping required.

Laptop required to do the apprenticeship course work.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • 12 HEATHFIELD ROAD, HANDSWORTH, BIRMINGHAM, B19 1HB

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