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Customer Service Apprenticeship - Care Navigator/ Receptionist

Addington Road Surgery · West Wickham · posted 1 July 2026

Applications closed 30 July 2026. Similar live vacancies below.

Wage
£9,984 to £15,862.08 a year
Hours
24 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
1 September 2026
Closing date
30 July 2026
Positions
1
  • Greet patients face-to-face, by phone, and online, providing a professional and compassionate first point of contact
  • Book, amend, and cancel appointments and home visits
  • Triage alongside a Clinician
  • Assess patient needs and signpost to the most appropriate healthcare professional or service (GP, nurse, pharmacy, social prescribing)
  • Process prescription requests and handle general enquiries
  • Maintain accurate patient records using EMIS / SystmOne
  • Support the wider practice team with day-to-day administrative tasks

Your training

  • There will be no need for you to leave the workplace as your training will be delivered whilst you are with your employer
  • Your tutor will have monthly remote contact on Teams with you

Where it leads

Contract: Permanent after successful completion of the probation period.

About Addington Road Surgery

Addington Road Surgery is a busy GP practice providing high-quality primary care to our local community. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work and learn.

Things to consider

DBS check required.

 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam workingPatienceUnderstand Data ProtectionAbility to stay calm

Entry requirements

  • GCSE English (grade 5) — essential
  • GCSE Maths (grade 5) — essential

Where you'll work

  • 77 ADDINGTON ROAD, WEST WICKHAM, BR4 9BG

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