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Customer Service Apprenticeship - Care Navigator/ Receptionist

Addington Road Surgery · West Wickham · posted 3 September 2026

Wage
£9,984 to £15,862.08 a year
Hours
24 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
5 October 2026
Closing date
30 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Greet patients face-to-face, by phone, and online, providing a professional and compassionate first point of contact
  • Book, amend, and cancel appointments and home visits
  • Triage alongside a Clinician
  • Assess patient needs and signpost to the most appropriate healthcare professional or service (GP, nurse, pharmacy, social prescribing)
  • Process prescription requests and handle general enquiries
  • Maintain accurate patient records using EMIS / SystmOne
  • Support the wider practice team with day-to-day administrative tasks

Your training

  • There will be no need for you to leave the workplace as your training will be delivered whilst you are with your employer
  • Your tutor will have monthly remote contact on Teams with you

Where it leads

  • Contract: Permanent after successful completion of the probation period

About Addington Road Surgery

Addington Road Surgery is a busy GP practice providing high-quality primary care to our local community. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work and learn.

Things to consider

  • DBS check required

 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam workingPatienceUnderstand Data ProtectionAbility to stay calm

Entry requirements

  • GCSE English (grade 5) — essential
  • GCSE Maths (grade 5) — essential

Where you'll work

  • 77 ADDINGTON ROAD, WEST WICKHAM, BR4 9BG

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