Customer Service Apprenticeship
Carringtons Law Limited · Nottingham · posted 8 October 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
This position requires the Apprentice to undertake a range of reception, customer service focused and administrative duties including:
- Answering the telephone
- Transferring calls to relevant colleagues, taking messages for colleagues and relaying them
- Supporting callers with initial basic enquiries
- Greeting visitors to the office
- Scanning, copying, faxing, and filing
- Providing clerical and administrative back up for the administrative and legal teams
- Franking mail
The Apprentice may be asked to make deliveries to the courts and chambers in addition to acting as a courier on other occasions. They will also be required to maintain office provisions, making sure all the required office materials are available for the effective running of the business. Other general ad hoc duties such as making refreshments for staff and visitors will also be required.
Your training
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the workplace.
Where it leads
For the right person, there is the opportunity to secure full-time,
permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.
About Carringtons Law Limited
Carrington’s Solicitors are a committed and dedicated Legal Aid
Practice driven to achieve positive results in every case. That
commitment extends across all matters of Criminal Defence and
Prison Law. Carrington’s are the largest provider of Prison Law
advice in England and Wales. We are Members of the Association
of Prison Lawyers and Howard League for Penal Reform.
Skills they're looking for
Entry requirements
- GCSE English (grade 4 - 9) — essential
- GCSE Maths (grade 4 - 9) — essential
Where you'll work
- 1 ARKWRIGHT STREET, NOTTINGHAM, NG2 2JR
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