Customer Service Apprenticeship
Nec Software Solutions UK Limited · Hartlepool · posted 28 July 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
- Maintain excellent levels of attendance and punctuality
- Attend regular training and development sessions with an assigned mentor
- Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education
- Ensure company policies and procedures such are understood and adhered to
- Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
- Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
- A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments, liaising with appellants and assisting adjudicators in minor administrative functions.
- The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC SWS employee
- You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NECSWS has to offer
- You will be given the necessary training and development to distinguish yourself early in your career with NECSWS
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
- An opportunity through hard work and commitment to move through the NECSWS Academy Scheme.
Your training
Reporting to the Team Lead, you will be responsible for supporting the team to deliver the necessary activities involved in the administration of these services. Full training, ongoing support and mentoring will be provided, and to develop your knowledge, there will be opportunities for you to work across our different services. Training provided will be on the job training either remotely or in the Hartlepool office with a Senior member of the team
Where it leads
Once successful completion of the apprenticeship role, this will might open future opportunities within NEC and our wide range of other services depending on various measures (role availability, performance, etc.)
About Nec Software Solutions UK Limited
Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.
Skills they're looking for
Entry requirements
- GCSE English (grade 4 or above) — essential
- GCSE Maths (grade 4 or above) — essential
- GCSE Other (grade 4 or above) — essential
- GCSE Other (grade 4 or above) — essential
- GCSE Science (grade 4 or above) — essential
Where you'll work
- Northgate House, Lynne Street, Hartlepool, TS24 7BT
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