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Customer Service Apprenticeship - Norwich Specsavers

Specsavers Optical Superstores Limited · Norwich · posted 30 June 2026

Wage
£16,684.80 a year
Hours
40 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
24 August 2026
Closing date
10 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders 
  • Efficiently answering telephone calls to the store
  • Advising customers that their hearing aids/glasses are ready or delayed, as appropriate

Your training

Level 2 Customer Service Practitioner apprenticeship standard:

  • Functional Skills (if required)

Where it leads

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, and meet and greet roles.

About Specsavers Optical Superstores Limited

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

Things to consider

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position; you must not have worked in the customer service sector before. 

Skills they're looking for

Communication skillsOrganisation skillsAdministrative skillsTeam working

Entry requirements

  • GCSE Maths (grade 9-3 (A*-D)) — desired

Where you'll work

  • 9 White Lion Street, Norwich, NR2 1QA

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