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Customer Service Apprenticeship

The Calls Warehouse LTD · Salford · posted 27 August 2026

Wage
£13,104 a year
Hours
31.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 October 2026
Closing date
20 September 2026
Positions
3

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Duties include but not limited to:

  • Carry out customer health checks for existing customers
  • Provide advice, support and solutions to customer queries
  • Answer inbound customer calls and gather detailed information
  • Deliver excellent aftercare support to existing customers
  • Manage customer expectations and maintain high levels of customer satisfaction
  • Use AI tools to gather information and update customer records and spreadsheets
  • Complete customer surveys with prospective new customers over the phone
  • Use CRM systems and other internal software to record and manage customer information
  • Build strong relationships with customers through effective questioning, listening and communication
  • Identify customer needs and requirements
  • Gather and qualify information from prospective customers
  • Pass qualified leads to Account Managers for follow up and sales closure
  • Support a range of business projects and administrative activities

Where it leads

Once completed Level 2 to then complete Level 3, with full time position for right candidate once Level 2 & Level 3 completed

About The Calls Warehouse LTD

The Calls Warehouse has been trading as an independent Telecommunications provider since 2014. We are a small business focusing on Broadband, Voip/Cloud Phones, Gas & Electricity, Mobile Sim cards for Business customers based in the UK. We have an existing client base of over 1200 customers. We are a small company that believes people are the most important part of any business, whether that be employees or customers - no one is just a number!

Things to consider

Proposed interview dates 28th, 29th, 30th September

Skills they're looking for

Communication skillsAttention to detailCustomer care skillsProblem solving skillsAdministrative skillsLogicalTeam workingFriendly & Pleasant

Entry requirements

  • GCSE Maths & English (grade 3 - 9 / A* - D) — essential

Where you'll work

  • Blue, Media City Uk, Salford, M50 2ST

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