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Customer Service Assistant Apprentice

SimplyMeds Online · Maldon · posted 15 July 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
31 August 2026
Closing date
29 August 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Day to day role responsibilities will include: 

  • Answer patient telephone queries
  • Process email, social media and live chat queries
  • Make accurate contemporaneous notes
  • Process customer refunds and returns and any shipping issues
  • Escalate clinical queries to our clinical team
  • Aid with improving marketing with our marketing from issues picked up from customers

Your training

  • The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
  • Delivered in the workplace via online training with Colchester Institute

Where it leads

  • Departmental lead roles for different income stream avenues in the business
  • Senior customer service positions in customer service department

About SimplyMeds Online

SimplyMeds Online Pharmacy was started in 2015 as a family run business by two experienced healthcare professionals, that were looking to innovate to improve access to medicines. We have the aim to be the best provider of simple, reliable and affordable private healthcare online without compromising on patient care.

We are UK based (Essex) with UK prescribers, we do not outsource our prescribing.
In fact our main prescriber is in house, one of our pharmacists.

Things to consider

Applicants will need to have an adequate way of traveling to and from work as we are far from any public transport links (Car or motorcycle preferred).

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam workingPatience

Entry requirements

  • GCSE maths and English (grade A*-C/9-4) — essential

Where you'll work

  • K2, Beckingham Business Park, Beckingham Street, Tolleshunt Major, Maldon, CM9 8LZ

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