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Customer Service/Engineering Stores Apprentice - Thrapston

Hayley Group Limited · Kettering · posted 11 June 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
24 August 2026
Closing date
21 August 2026
Positions
1

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Working within our Thrapston location as a Customer Facing Engineering Stores Apprentice.You will play a key role in making sure critical machine parts and componments are available when needed. Working directly with engineers and site teams, coordinating stock levels and helping to keep operations running effectively and reduce downtime.

This role is ideal for someone with a keen interest learning all aspects of warehousing processes, and have the ability and confidence to liaise with customers and internal staff. You will need to be a good communicator and an organised person. You will be reporting to the Warehousing Supervisor in providing a support service where you will learn a wide range of skills including Warehousing processes, Customer Service and administrative processes. Enjoy troubleshooting and working with a range of people and be a resourceful and helpful person. 

  • Manage and organise engineering parts and machine components
  • Support the procurement and ordering of critical spares/parts
  • Balance stock availability with cost control and efficiency
  • Deliver excellent customer service, building relationships with engineers and site teams
  • Maintain high standards through continuious improvement
  • Carry out key stores duties including checking goods in and stock levels checks
  • Working within the warehouse and office you will be supporting other staff in all aspects of the Warehousing processes
  • Liasing with customers and suppliers

Your training

  • Customer Service Practitioner Level 2
  • Functional Skills maths & English Level 2 (if required)
  • Min 20% OTJT
  • EPA
  • No day release- inhouse training

Where it leads

  • Can progress within business depending on business needs and performance

About Hayley Group Limited

Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1300 people who provide industry leading customer service.

Things to consider

Position involves working within a team of 17 staff and will learn all aspects of who we are as a business, the products we supply and the services we offer.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativePatience

Entry requirements

  • GCSE Maths & English (grade GCSE - grades 3,4) — desired

Where you'll work

  • Haldens Parkway, Thrapston, Kettering, NN14 4QS

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