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Customer Service Practitioner Apprenticeship

Empire Hire Group Limited · Dunstable · posted 22 July 2026

Wage
£17,680 a year
Hours
42.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 September 2026
Closing date
1 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As part of your role, you will be the first point of contact for customers, supporting them with enquiries, processing bookings, and helping to ensure excellent service is delivered at all times.

During your apprenticeship, you will:

  • Respond to inbound calls, emails, and customer enquiries
  • Process hire bookings, orders, and documentation
  • Support customers with queries and resolve issues where appropriate
  • Escalate more complex queries to senior team members
  • Maintain accurate customer records and databases
  • Use internal systems to manage contracts and customer information
  • Liaise with internal teams including operations and scheduling
  • Build strong relationships with customers
  • Support the team in delivering high levels of customer satisfaction

Your training

You will complete a Customer Service Practitioner Level 2 Apprenticeship, which includes:

  • On-the-job training within the business
  • Coaching and mentoring from experienced colleagues
  • Structured learning covering customer service skills, communication, and systems

Where it leads

What to expect at the end of your apprenticeship:

  • A full-time role may be offered upon successful completion
  • Progression into more advanced customer service or specialist roles
  • Opportunities to continue developing within the business

About Empire Hire Group Limited

We are a specialist company providing powered access equipment and related site access solutions to customers across a wide range of industries. Our services include the hire, delivery, inspection, maintenance, and repair of access equipment such as scissor lifts, boom lifts, and other working-at-height machinery. We work closely with our customers to ensure equipment is supplied safely, on time, and in full compliance with health and safety regulations.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativePatience

Entry requirements

  • GCSE English (grade Level 4-9) — essential
  • GCSE Maths (grade Level 4-9) — essential

Where you'll work

  • ICKNIELD WAY FARM, TRING ROAD, DUNSTABLE, LU6 2JX

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