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Customer Service/Software Support Apprenticeship (Willenhall)

Assa Abloy Limited · Willenhall · posted 23 June 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
7 September 2026
Closing date
17 August 2026
Positions
1

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The successful candidate will be answering technical and user experience tickets through our online helpdesk as well as via the phone. They will support the software team with delivering training to our sales team and partners and learn to put together user guides and other communications. 

Where it leads

There may be an opportunity for a full-time role after successful completion of this apprenticeship.

About Assa Abloy Limited

Every day, we help you experience a safer and more open world. As the UK’s leading supplier of door opening solutions, we provide everything from mechanical and electromechanical locks, digital door locks and smart access solutions, high-security doors, fire doors, and high-performance hardware. Right from the earliest design stage, our products are developed to meet the very highest standards for performance, safety and security, while also meeting all relevant legislation and regulation requirements for the UK and Ireland.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam working

Entry requirements

  • GCSE Maths and English (grade A*-C (4-9)) — essential

Where you'll work

  • Assa Abloy, School Street, Willenhall, West Midlands, WV13 3PW

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