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Customer Service Specialist Apprentice - DSV placement, Employed by Apprenticeship Solutions

Apprenticeship Solutions Limited · Feltham · posted 9 September 2026

Wage
£17,680 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
International freight forwarding specialist (level 3)
Starts
19 October 2026
Closing date
9 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

This role manages end-to-end international freight processes, ensures accurate documentation and customs compliance, monitors global shipments, maintains real-time consignment visibility, supports customers, resolves issues quickly, and handles quotations, invoicing, and admin tasks.

As an International Freight Forwarding Apprentice, you'll delve deep into the core components of this thriving industry. Through DSV's industry-recognised apprenticeship program, you'll gain invaluable hands-on experience, equipping yourself with the knowledge and practical expertise needed to excel in the field.

Key Tasks:

  • Mastering import / export processes and cross-trade bookings
  • Engaging in seamless communication with DSV's extensive network and carrier partners across the globe
  • Championing the meticulous checking and issuance of vital documentation, including master bills, house bills of lading and ensuring compliance with import / export customs regulations
  • Taking charge of monitoring international air freight shipments from inception to delivery, ensuring precision and timely arrivals at designated destinations
  • Maintaining real-time visibility on customer consignments, guaranteeing adherence to service level and operational protocols

Duties / Responsibilities:

  • Spearheading customer notifications and swiftly resolving challenges, exemplifying DSV's commitment to great customer experiences
  • Nurturing revenue streams in alignment with budgetary targets, handling quotations, invoicing, and supplier purchase orders with finesse
  • Undertaking general administrative duties, supporting DSV's processes that make it easy for customers to do business with them

Your training

You’ll gain new skills and work alongside experienced staff.

Where it leads

The potential to progress within the company.

About Apprenticeship Solutions Limited

DSV provides and manages supply chain solutions for thousands of companies every day.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsLogicalTeam workingInitiative

Entry requirements

  • GCSE English (grade C/4/Pass) — essential
  • GCSE Maths (grade C/4/Pass) — essential

Where you'll work

  • Panalpina House, Great South West Road, Feltham, TW14 8NU

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