Customer Service Specialist Apprentice
The Caxton Surgery · Shropshire · posted 17 July 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
The following are core responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the surgery
- Maintain and monitor the practice appointment system
- Process personal, telephone, and e-requests for appointments
- Contact patients to book follow-up care/appointments (including appointments for family planning and minor surgery) and pass on messages from other members of the practice
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Clinically code data on EMIS
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general tasks as requested
- Complete opening and closing procedures
Your training
Customer Service Specialist Level 3.
Apprentices will gain experience in managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Skills, Knowledge and Behaviours – Learners and employers will have a range of options to select from that cover each knowledge module of the apprenticeship standard.
Functional Skills - These provide practical skills to help gain the most out of work, education and everyday life. Learners will complete written and online tests if required.
End point assessment - The End Point Assessment is the final stage of the apprenticeship. It comprises of observations as well as a professional dialogue and interview.
Further training details tbc.
Where it leads
- It is hoped that the successful applicant will continue to work on a full-time basis with Caxton surgery following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme)
- If it transpires that continued employment with Caxton Surgery is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will stand the apprentice in very good stead to gain future employment
About The Caxton Surgery
Things to consider
Importance of confidentiality. The role will involve dealing with patient records, so ultimate care and consideration to patient privacy needs to be considered in line with GDPR guidelines. Good with people, the ability to remain calm. You will be dealing with patients, both face to face and over the phone, so the ability to remain composed and calm is of paramount importance. The need to be proficient, composed and polite is a vital component to the role, having the ability to ensure that all patient enquiries are dealt with in a professional manner is the ultimate goal. Ideally past experience of customer facing jobs. Due to the nature of the role, and the skills required, some past experience of a customer facing position would be preferred.
Skills they're looking for
Entry requirements
- GCSE English (grade 4) — desired
- GCSE Maths (grade 4) — desired
Where you'll work
- OSWALD ROAD, OSWESTRY, SHROPSHIRE, SY11 1RD
Similar apprenticeships
- Apprentice Packing OperativeLife of Riley Bakery Ltd · Market Drayton
- Events Marketing ApprenticeThe Movement Centre for Targeted Training · Gobowen